CrediLens processes millions of unstructured contact center interactions — calls, chats, emails — and surfaces actionable analytics in real time.
Three steps from unstructured contact center noise to clear, actionable intelligence.
Connect your CRM, call center platform, email, and live chat — CrediLens ingests every interaction automatically, in real time.
AI classifies, clusters, and scores every interaction — detecting complaint categories, sentiment, urgency, and root causes instantly.
Surface insights to agents, managers, and executives in real time — with automated escalation and resolution recommendations.
Real-time dashboards that go beyond ticket counts — understand why customers are calling and what needs to change.
Last 7 days · All channels
This week · Ranked by volume
Trusted by leading financial institutions
Drop your complaint file (PDF, Excel, CSV) and get instant AI-powered analytics. No account required for your first analysis.
Drag & drop your file here, or browse to upload
Supports PDF, Excel (.xlsx), CSV · Max 50MB
Book a 30-minute live demo with our team and see CrediLens analyze your contact center data in real time.